It should be there, and it should be green (unless you're on Safari on Mac OS X, in which case, in which case the Dashlane logo will be dark grey if the extension is on). * Check the toolbar of your browser for the Dashlane icon. * Can you check that Dashlane is installed in your browser?

Could you please try the steps explained below to fix your problem? Dashlane t icket and I titled the ticket to Simon's attention as you suggested got the following reply via email Thank you very much! I look forward to hearing from you.

If these workarounds do not work, could you please create a support ticket via the link below, to Simon's attention? Going to your Activity Monitor and force-quitting Dashlane processesĪs for your issue with our Safari extension, could you please try to remove the extension from Safari (go to Safari → Preferences → Extensions and click on the Remove button next to Dashlane), then try installing the extension again via the Dashlane app ( Dashlane → Install/Manage browser extensions…).Signing out of your Dashlane account, and in again.In the meantime, could you please let me know if either of the following workarounds work for you? Our fix will be released shortly with an upcoming app update. As far as sync is concerned, we have very recently fixed an issue which symptoms were very close to what you are describing here. Hi angloargie! This is Simon from Dashlane's Support team.

Install dashlane extension